Shipping policy

Thank you for shopping with us at "Dalida." This Shipping Policy explains the shipping process, delivery options, and related terms and conditions for our e-shop. Please take a moment to read and understand this policy before making a purchase.

1. Order Processing

1.1. Order Fulfillment: Orders are typically processed within 1-3 days after payment confirmation. Our working days are from Monday to Friday, excluding public holidays.

1.2. Order Confirmation: You will receive an email confirmation once your order has been placed.

2. Shipping Methods

2.1. Standard Shipping: We offer standard shipping via courier services. Standard shipping typically takes 1-3 days for domestic orders and 5-10 for international orders.

2.2. Express Shipping: For faster delivery, we offer express shipping options at an additional cost. The estimated delivery time for express shipping is typically 2 days for domestic orders.

2.3. International Shipping: We offer international shipping to select countries. Please note that international customers are responsible for any additional taxes, customs duties, or fees associated with their orders.

3. Shipping Costs

3.1. Domestic Shipping: Shipping costs for domestic orders are calculated based on the weight and dimensions of the package and the shipping location.

3.2. International Shipping: Shipping costs for international orders are calculated based on the destination, weight, and dimensions of the package. International customers are responsible for any additional customs duties or fees.

4. Tracking and Delivery

4.1. Order Tracking: We provide order tracking information for your convenience. You will receive an email with tracking details when your order is shipped. Please use this information to track your order.

4.2. Delivery Times: Estimated delivery times are provided for your reference and are not guaranteed. Delays can occur due to various factors, such as customs processing, weather conditions, or other unforeseen circumstances.

5. Address Information

5.1. Shipping Address: Please ensure that you provide the correct and complete shipping address during the checkout process. We are not responsible for orders shipped to incorrect addresses due to customer error.

6. Returns and Refunds

Please review our Return and Refund Policy for information on returns and refunds related to shipping and delivery.

7. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at sales@dalida.gr.